Welcome to Berlitz Online Testing
FREQUENTLY ASKED QUESTIONS
STEP ONE: MEETING THE TECHNICAL REQUIREMENTS
STEP TWO: REGISTERING FOR THE TEST
STEP THREE: TAKING THE TEST
I started to take the test but it froze, performed strangely, or stopped functioning. What do I do?
STEP FOUR: THE TEST RESULTS
Q: What technical requirements must my computer meet for the test?
Before you register for the test, it is essential to make sure that your computer meets the following minimum technical requirements:
Q: Before I register for the test, I need to deactivate pop-up blockers. How do I do this?
In Internet Explorer go to Tools. Click on Pop-up Blocker in the drop-down list and change your settings to Turn Off Pop-up Blocker
In Firefox go to Tools, Options, uncheck Block pop-up windows. Alternately you may click Exceptions and add the website address to list of sites allowed to open pop-up windows.
In Safari go to Preferences, click on Security at the top of the window. Uncheck the box Block pop-up windows to disable this feature.
NOTE: If problem persists, please make sure to disable pop-up blockers in your browser add-ons (example: Google, Yahoo, MSN toolbars etc.)
Q: Who do I contact for Technical Support?
Please send your e-mail to firstname.lastname@example.org
Q: I need to enter my license key in the first field. What is this?
A license key is a unique code that consists of a combination of letters and numbers.
Q: Can my license key expire?
No, there is no expiration date for the license key.
Q: If I receive an error message: “Invalid License Key”, what do I do?
Re-enter your license key to ensure you did not mistype it.
Q: I started to take the test but it froze, performed strangely, or stopped functioning. What do I do?
First, please check your computer system. Does it meet the technical requirements? (see What technical requirements must my computer have for the test?). If it does not, you will need to take the test on a computer that meets these requirements.
Q: Are there instructions for the test?
Yes. When you start the test, you are given an overview of instructions. In addition, you are given an example of each type of test item before you are given items to answer.
Q: How do I mark a test item/select an option as my answer?
All of the test items are multiple-choice. To select an option as your answer, click the box next to the option you choose. You must verify each answer by clicking Confirm button at the lower right hand corner of the screen before you move to the next test item.
Q: Is the test timed?
Yes. In the upper right hand corner you see a timer. It shows you how much time you have for each test item.
Q: How do I view my results?
Immediately after you complete the last test item your results will appear on the screen. The results consist of two numeric raw scores, a total numeric raw score, and a score based on the Common European Framework (CEF) Proficiency Scale.
Q: Are the results sent by email?
Yes. The results are sent immediately to the email address that you input into the registration page of the test.
Q: I took the test but I did not receive the results by email. What should I do?
Please check your Junk folder first to make sure the test results e-mail was not filtered out by Spam blocker.